Refund/Return Policy

We guarantee complete satisfaction with Shelburne Falls Coffee Roaster products and customer service. If you are unhappy with your purchase, we'll make a full refund. Return coffee within 14 days of the ship date. Please carefully read our refund policy to fully understand your rights and responsibilities in obtaining refunds from us.


Re-pack the item in the original packaging with return form. Mail the return shipment via USPS or UPS to:

Shelburne Falls Coffee Roasters
1335 Mohawk Trail
Shelburne Falls, MA 01370

Charges will be refunded to your credit card within 30 days of our receipt of return. Original shipping charges are nonrefundable. All return shipping charges must be prepaid. We cannot accept COD deliveries.